Our goal at Sana Packaging is to provide the best possible purchasing experience. If you are unhappy with your purchase or have any issues/defects with your order, please reach out to firstname.lastname@example.org. We are happy to assist you in exchanging or returning the product within 30 business days in original packaging. Once the product is returned in unopened and undamaged condition, we will refund your purchase price less shipping charges.
As of 11/1/2020: If you place an order through the online store, please be sure to respond to any requests from our sales team for additional paperwork. If we are unable to reach you within 90 days to confirm order details/shipments, we will automatically refund your purchase.
All customized product purchases are final. Sana Packaging is unable to accept or offer refunds on product that has been customized. If you are unhappy with your customization, please reach out to our sales team to discuss options.